Our technical support

The web pages, after completing them, do not cease to have requirements for their good functioning. They are constantly needed to be stable, fast and, above all, safe. A website that is not upgraded continuously loses security and speed with a serious impact on the site itself but also a downgrade to Google’s rankings.

If I do not want technical support?

Without technical support, your site may at any time be unavailable due to malicious antivirus, malware, or attack or simple software failure in a server upgrade.

If you do not have a technical support package, if a problem occurs, will be corrected with extra costs can sometimes be large and long lasting rehabilitation. In extreme but possible cases the site may not be restored.

Only with a technical support pack you can be sure that your website, keep track of us, is upgraded and is always safe, fast, stable.

Below you see our services for their support.

  • Upgrade CMS, theme, plugins
  • Change theme
  • Change / Add Features
  • Check for proper operation
  • Install attack protection
  • Recover from hacking
  • Optimize for faster speed
  • Repairs to the database
  • Interpretations in the code
  • Restore complete site (if there is backup)

Also, when completing a website, there are three ways to deliver.

Complete delivery.

In this way, when a website is completed, it is delivered to you, along with all the codes:

  • Website
  • Hosting
  • Domain

and we no longer have any obligation to the site.

Any error you will be asked to correct will be treated as if it were never our own page with the appropriate charge. This is because we can not know what has preceded it when it was under another management.

In cases where it can not be corrected, it is recovered from the last correct * backup.

*CAUTION: Daily backup only exists if you have selected it during the creation of the page and it is for the last 30 days. So, in this way of delivery, we do not have the site tracking, there will only be backups if you selected it and 30 days have passed since you realized the problem.

Management by us.

In this way, when a website is completed, we and the administrators remain and no one else with a one-time cost of 80 € forever. Any users of the site or owners, having been trained by us for its operation, never have full rights in the functional sections of the site.

In this package, however, all actions for the proper operation of the page are not automatically performed unless you ask us for it. That is, we DO NOT follow the site.

You ask us with the appropriate charge to:

  • upgrade to plugins, templates, etc.
  • make corrections to texts, pictures, etc.
  • Recover From Malicious Attack (Hacking)

In cases where it can not be corrected, it is recovered from the last correct * backup.

*CAUTION: Daily backup only exists if you have selected it during the creation of the page and it is for the last 30 days. So, in this way of delivery, we do not have the site tracking, there will only be backups if you selected it and 30 days have passed since you realized the problem.

Full technical support.

In this way, when a website is completed, we and the administrators remain and no one else. Any users of the site or owners, having been trained by us for its operation, never have full rights in the functional sections of the site.

We have all the responsibility of your page without you being forced to work with it. More detailed we provide:

  • Check the site every 24 – 72 hours for its proper operation.
  • All upgrades to database, templates, CMS and plugins.
  • Improvements for greater speed, stability and security.
  • Immediate recovery from malicious attack.

You can see our packages below!

In cases where it can not be corrected, it is recovered from the last correct * backup.

*CAUTION: Daily backup only exists if you have selected it during the creation of the page and it is for the last 30 days. So, in this way of delivery, we check the site every 24-72 hours, the last correct backup will not exceed 4 days.

Our packages for full technical support are.

  • Simple

  • 59€ / year

  • Package Features
  •   Upgrades CMS
  •   Upgrades Plugins
  •   Upgrades Template
  •   Check the site
  •   Repair problems
  •   Users re-training
  •   Corrections (texts, photos, etc.)
  •   Phone support
  •   Corrections in a codex
  •   Daily Backup
  •   Remote Support
  • Ask us
  • Basic

  • 99€ / year

  • Package Features
  •   Upgrades CMS
  •   Upgrades Plugins
  •   Upgrades Template
  •   Check the site every 48 hours
  •   Repairs within 2 working days
  •   User re-training
  •   Corrections (texts, photos, etc.).
  •   Phone support
  •   Code corrections
  •   Daily Backup
  •   Remote Support
  • Ask us
  • Advanced

  • 179€ / year

  • Package Features
  •   Upgrades CMS
  •   Upgrades Plugins
  •   Upgrades Template
  •   Check the site every 24 hours
  •   Repairs in 2-24 hours
  •   User re-training
  •   Corrections (texts, photos, etc.).
  •   Phone support
  •   Code corrections
  •   Daily Backup
  •   Remote Support
  • Ask us

* All prices exclude VAT. The services provided are subject to reasonable use.

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